At Wildchild Stylelab we understand that online shopping can be hard. You didn’t get the right size or that colour doesn’t really look as great on you as you thought? We are happy to exchange or offer a credit for full priced items. We do not refund on change of mind. If you wish to return your items, they must be brought/sent back within 7 days of receiving them. Please note, sale items are final sale with no exchange.
Returns can be brought in store and should be new, unused and with all Wildchild Stylelab and designer tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer at the customer’s expense.
At Wildchild Stylelab we make every effort to display the garments and colours as accurately as possible. However as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
All orders are not exchanged at the cost of Wildchild Stylelab. We will happily accept returns however Wildchild Stylelab will not pay the postage of a return package.
Credit notes are valid for 3 years from date of goods return. Upon receiving item, you will receive a credit note that can be used instore and online.
169-171 King William Road, Hyde Park. South Australia 5061.
PLEASE NOTE - WE DO NOT EXCHANGE/CREDIT OR REFUND SALE ITEMS. WE ALSO DO NOT OFFER EXCHANGE/CREDIT FOR ANY INTERNATIONAL ORDERS.
All Shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer at the customer’s expense.
Goods are classified as faulty if they are received damaged. All garments must be returned to us within 3 months form purchase date. This is a sufficient amount of time to find a manufacturing fault. All returns after this date will be at the discretion of Wildchild Stylelab. Where possible we will offer to repair faulty items. If you wish to exchange your item please be aware that we can only replace it for the same product if it is available. You will receive a full refund if the goods cannot be repaired or replaced
To expedite exchange or replacement to you as quickly as possible, Wildchild Stylelab will use the information you supplied at purchase. Please be sure to notify us of any changes to your information since your last purchase.
Please note: We only refund shipping costs if the return is a result of an error made by Wildchild Stylelab.
As soon as you receive your order, please inspect the parcel or carton containing your purchase for any external damage that may have occurred during transport (Please note; it is normal for parcels or cartons to have scuff marks caused in transit without content being damaged). However, once you have opened your parcel and product damage is apparent e-mail firstname.lastname@example.org immediately. Please retain all packaging material used for dispatch to enable inspection by Wildchild Stylelab.
We offer complimentary standard shipping on all orders that are over $120.00. Standard shipping orders can take 2-5 business days to be delivered. We do offer express shipping at a fee of $15 for all orders. Express shipping orders can take 1-2 business days. We proudly use Mailplus as our preferred courier service. If you prefer to use a P.O Box shipping address please note that we use Australia Post and your order can take up to 5 days.
If you have a question, comment, or just want to have a chat.
Email us at: email@example.com
Call us on: 08 8271 3711
Or visit us: 169-171 King William Rd, Hyde Park SA 5063 Australia.
We love any feedback and try get back to everyone within 48hrs, however if its super urgent please feel free to call us!